FAQS

WHAT IS YOUR RETURN POLICY?

Each piece is made to order, no two pieces are the same. Due to the personal nature of the production process, no refunds or exchanges are accepted unless the product is damaged or faulty. This however should not be an issue as we will work closely to make your dream Dynasty piece come to life!

WHAT ARE THE PAYMENT OPTIONS?

VIETNAM: Bank transfer, Paypal and cash are accepted.

EVERYWHERE ELSE: Bank transfer and Paypal are accepted. 

NOTE: Custom pieces are paid for in full once the design is agreed upon.

HOW DOES SHIPPING WORK?

VIETNAM: We ship through Grab Delivery or DHL. No additional cost.

EVERYWHERE ELSE

EXPRESS: We use UPS Express. Shipping takes 3-5 days. 

STANDARD: We use Vietnam Post. Shipping takes 14-30 business days.

©2020 Dynasty the label.