FAQS

WHAT IS YOUR RETURN POLICY?

Each piece is made to order, no two pieces are the same. Due to the personal nature of the production process, no refunds or exchanges are accepted unless the product is damaged or faulty. 

Should there be problems with fit, we offer up to $30 credit for alterations with a local tailor. Please contact us for assistance, we are more than happy to help!

WHAT ARE THE PAYMENT OPTIONS?

VIETNAM: Bank transfer, Paypal and cash are accepted.

EVERYWHERE ELSE: Bank transfer and Paypal are accepted. 

NOTE: Custom pieces are paid for in full once the design is agreed upon.

HOW DOES SHIPPING WORK?

VIETNAM: We ship free through DHL.

No tracking number provided.

Grab delivery can be arranged at customer's expense. 

EVERYWHERE ELSE

EXPRESS: We use UPS Express. Shipping takes approx 5-7 business days. 

STANDARD: We use USPS. Shipping takes approx 10-15 business days.

Tracking number provided.

Please note ship time does not include time to make your order. As we make each piece by hand, please expect 1-3 weeks for production, depending on how busy we are and the complexity of your order. Thank you for your patience, we can't wait for you to receive your Dynasty garments!